New
- Email approval actions enabled for SRs and RFCs, allowing approve/reject/refer back via email
- Automated Change Ticket status transitions based on implementation task status
- Smart form enabled on Service Board for Standard Change Offering
- PI-based dynamic dropdown questions can now source from custom data sources
- Drive PI-based rules using Smart Forms in the UI Builder
- Tasks can now be marked as Successful, Unsuccessful, or Partially Successful on completion
- Tasks now visible in Submitted status instead of waiting until Under Implementation
- Bulk upload capability added for approval configurations via updated Approval Connector API
- Bulk asset allocation enabled for faster asset management
- Data Manager role can now add and update foundation data directly from the UI
- Service desk users can broadcast high-priority incident alerts using configurable bulletins
Improvement
- Enabled new Data Source “DL” i.e. distribution list for dynamic dropdowns in the PI (provide information) section
- Enhanced Dynamic Dropdown to support both dropdown and typeahead search functionality
- Added L1 to L4 Head attributes in the User form for improved hierarchy visibility
- Separate property added to enable NLP to search specifically for the Fulfillment module
- Introduced Actual Start and End Date/Time fields on the Change form
- Fixed password reset visibility issue on the user page
- Broken navigation fixed: clicking logo now redirects to SX main page
- Removed “Availability percentage committed” field from Owner/Support contact section
- Enabled updating (Add/Edit/Delete) of custom data source values without Excel import/export
- “Contains” operator in PI question rules now evaluates multiple values for one PI question
- Updated UI Builder and CMDB UI with multiple technical attribute improvements
- Task module now correctly displays in Work Item Board alongside Fulfillment module