New
- Multilingual support added to Email-based surveys
- New ‘Rebadged’ field added to user profiles, enabling catalog managers to use it in ‘Provide Information’ sections for consumers
- Trigger contextual approvals directly to CI groups for faster decision-making
- Resolution categories shown in dropdowns to depend on whether a CI or Service is selected, based on admin settings. If both are filled, related values from both are merged and shown with the CI class for clarity.
- “Rules Admin” role added to manage Rules lifecycle with better access control
- Asset allocation now supports assigning to multiple users
- GenAI-powered Natural Language Search added to Fulfillment module
- Auto-cancel active approvals if an approver becomes inactive
- Change and Problem Lifecycle Reports can now be exported in Word/PDF formats
- Rules now support escalation notifications when priority is set to P1 or P2
- Notify option and Internal/External comment segregation added at Task level
Improvement
- Improved data syncing by allowing updates and additions to CI custom details during integrations through upsert APIs
- Rules to ensure evaluation of offering.company when ITM/CHG is submitted for shared offerings
- Technical improvement – API calls from Incident/Problem/Change to Tasks are now managed through Kafka for Auto Task handling
- Use CI’s business criticality as a parameter in rules for dynamic approvals and task planning
- Introduced Technical Owner, Business Owner, and CAB groups in the CI form
- Added “Project” field in CMDB UI for better asset traceability
- “Other Users” field introduced in CMDB model for broader user tracking
- Create PI question-based rules for change process/module across all rule types
- Projects can now be linked directly to asset allocations
- Approvers can now view questions and responses during approval review
- Mandatory Checklist attributes now marked with an asterisk at the work item level
- Seconds removed from AI-estimated resolution time in incidents to provide more realistic and practical values
- Resolved desync issue between Chain Entity and Rules after deletion
- Renamed “Operational Category 1/2/3” to “Category, Subcategory, and Type” for better clarity
- Approval comments and Notify body now support new line characters across modules
- Increased question limit per service offering from 50 to 150+ for detailed PI configurations